Today, more than ever, aviation is evolving into a global business. As front-line sales and customer service representatives, you may often be the initial contact that a person from another country has with your country, or you may be the first visitor to represent your company in the customer’s homeland. These initial meetings will generate a lasting impression based on perceptions and greetings between the visitor and the hosting personnel.
Future business growth may follow a critical path based on aviation representatives being trained in the basics of international etiquette and the understanding of other cultures. Don’t miss out on these opportunities because of lack of proper cultural and international etiquette training.
Expand your cultural horizons in this course by exploring:
- The importance of image & perception
- Basic etiquette
- Understanding and improving communications
- Diversity and its impact on global business
- Regional customs & practices