Regardless of the product or service, customers will generally have a choice to do business among competing companies. Most of these will offer similar products at comparable prices. Excellent customer service is often the key competitive advantage for a company.
Our Aviation Customer Service 8-hour course provides the skill set that aviation personnel should acquire to ensure excellent customer service and retain customer loyalty.
This course will help you master these key skills and concepts:
- Superior Customer Service
- Image & Perception
- Dealing with Difficult Customers